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To boost sales and help patrons and employees feel more comfortable, restaurants are reducing touchpoints and seeking to create contactless experiences. Here we take a look at what three operators are doing.

Your menu board is often the first thing customers look for as they enter your restaurant and it’s a very important tool, both for selling and connecting with guests.

Experts and readers weigh in on what they learned over the past year and how they plan to apply those lessons moving forward. 

With both operators and guests hungry to extend the outdoor dining season, rd+d asked Aaron Ruef, design director for NELSON Worldwide to offer his insights on how to activate year-round dining al fresco.

According to Euromonitor, ghost kitchens could be a $1 trillion global business by 2030. Ghost kitchens are restaurants with no seats, whose business is all takeout. Depending on the setup, customers pickup their food from cubbies, counters, pickup windows or drive-thrus, but most often they have it delivered.

Outdoor dining dominated in 2020 in the wake of the COVID-19 pandemic, and many operators believe it will continue to do so in 2021, according to a December survey of rd+d subscribers.

The adoption of touchless bathroom fixtures was well underway before COVID-19 upended the restaurant industry. But the coronavirus added fuel to this trend as more building owners installed hands-free restroom fixtures to reduce the spread of disease.

Biophilic design — bringing the natural world inside — topped the list of aesthetic trends moving the needle on pitches and current projects.