Tagged Articles
technology
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One Problem | Three Solutions: Which Restaurant Technology Is Worth the Investment?
Technology can be used in your restaurant to impact the customer experience, communicate the concept's brand messaging and increase an operation's efficiency. However, acquiring technology just for the sake of having it is a waste of money.
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Big Data Drives Design at Big Chains
Data science is a critical tool in everything from site selection to customer retention.
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How to Connect the Digital and Analog Brand Experience
When was the last time a new customer walked into a restaurant without having checked it out online?
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Mobile Technology Top of Mind for Restaurants
Mobile technology is top of mind for many restaurant franchise owners and franchisors, according to the results of a survey conducted by TD Bank at the 2017 Restaurant Finance and Development Conference in Las Vegas.
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Kiosk-Only Fast-Casual Chain Takes Off in Denver
It’s a sign of the future: Birdcall is a new restaurant chain in Denver that doesn't have traditional front of house staff. Instead, this fast-casual scratch-cooking chicken-focused concept uses kiosks for ordering.
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Three Phases to Technological Success for New Restaurants
The IT industry is constantly evolving, and new technology continues to have a profound impact in restaurants across the country. We are at a point in time where technology is beginning to outpace our imaginations and is changing the way we interact with the world around us. Digital innovations and smart devices have permanently made their way into our pockets, attached to our wrists and integrated into our daily lives in ways we could not fathom 10 years ago.
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Make Room for Kiosks
Customer-facing technology requires savvy design decisions.
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High-Tech Hospitality, Mastered
Restaurants are finding great new ways to enhance the guest experience using technology. For some, that means more customer-facing tech tools; for others, it’s all about behind-the-scenes solutions that facilitate exceptional, high-touch service. Such is the case at Single Thread.
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One Problem | Three Solutions: My Restaurant is Too Loud!
My restaurant is consistently too loud and guests complain that they can’t hold a conversation. What can I do to solve this problem?
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Tech Case Study: foodlife Marries Technology and Service
foodlife, a single-unit, fast-casual concept of LEYE in Chicago’s Water Tower, does not have kiosks or tablets, but it has the same goal. It has a point-of-sale ordering system that relieves customers and chefs of handling cards or cash.
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Mega Chains Jump on the Tech Bandwagon
Customer-facing technology has been used by independent operators and smaller chains for a number of years. Recently, however, some of the giants have gotten on board. The challenge is to talk franchisees into purchasing and supporting the technology.
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Who Controls Your Tech?
Some would argue that restaurants have been behind the curve on tech. I’m inclined to agree. Why should a high-touch hospitality industry be overly concerned with creating fewer interpersonal touchpoints?
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UFood Grill Debuts Facial-Recognition Kiosks
Healthy fast-casual chain UFood Grillentered the Maryland market with a 42-seat, 2,000-square-foot location in Owings Mills. It is the 18th unit for the chain and its first stand-alone location.
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Consultant's Take: Make Technology Hospitable
While new technologies promise to make restaurants more efficient, operators should focus on using them to improve the customer experience.
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Smashburger, Gatti’s Pizza Announce University Locations
“Better burger” chain Smashburger announced that it has opened two new locations on college campuses.
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Trend: Meat, Up Front
Three restaurants put their dry-aging rooms on display.
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Design Trend: Offer a Backstage Pass
During rd+d’s recent webcast, Designers Dish, Live! (you can hear the whole thing for free here), three seasoned designers shared insights on some of the biggest forces and trends shaping their restaurant projects today. Top among them is the move to create integrative, immersive designs that bring diners closer to the action, that eliminate traditional barriers between front of the house
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Tech Tools: How Technology is Reshaping Dining
Imagine your new restaurant 10 years from now.
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Kiosk Culture: Burritobox
Promising "happiness...and a side" in about 60 seconds, Los Angeles-based Box Brands aims to shake up the fast-food industry with its interactive, automated fresh burrito concept, Burritobox.
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Chili's Wraps Tabletop Tablet Rollout in Company-Owned Units
Less than eight months after announcing a partnership with Ziosk to bring tabletop tablets to all company-owned restaurants, Chili's Grill & Bar has completed the largest rollout of tabletop tablets in the U.S., installing more than 45,000 tablets in 823 company-owned Chili's restaurants.
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How to Boost Operations with Self-Serve Kiosks
The year is 1912. Do you know where your lunch is? If you live in New York City, there is a good chance that it's behind small glass doors at the Horn & Hardart Automat. You will insert coins in the slot and retrieve a sandwich or a piece of pie and carry it to a table to eat. Technology at its best, a century ago.
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Put the Customer Experience First
Would your spouse believe that you've changed simply because you drop a couple of hundred dollars on some expensive new denim and a designer jacket? (Well, my wife tells me that she expects more.) The trades are filled with stories of restaurants reimaging and redesigning their stores, often including quotes from the CEO or CMO about building the brand. Without question, a store's appearance is an essential component of a brand and keeping the brand relevant to customers. However, many
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High Touch: Tablet Technology in Restaurants
Tablet technology puts flexibility, control – and fun – in customers' hands.
