Mexican casual-dining chain On The Border Cantina reopened dining rooms at 45 restaurants across 5 states (Georgia, Oklahoma, South Dakota, Tennessee, and Texas) on May 6. To ensure the safety of guests and staff, On The Border implemented what the chain describes as a “People First” program.
All of On The Border’s dining rooms in these states will follow capacity requirements and social distancing protocols by removing tables from service and having guests stay outside of the building to wait until their table is ready. The chain will suspend bar service as well, though dine-in guests can order alcoholic drinks.
“Reopening our dining rooms will not be a one size fits all scenario,” says CEO Matt Hood. "That’s why we will reopen slowly and cautiously in a way that allows us to best serve our communities. We are committed to providing the safest environment possible for our team members and guests.”
The restaurants are implementing enhanced cleaning and sanitation procedures, including:
- dedicated team members whose sole job is to constantly clean countertops, tables, chairs, door handles and more;
- disposable menus with a limited selection of items;
- all team members will have to complete a health questionnaire before returning to work and they will have their temperatures checked prior to each shift;
- and team members will wear masks and gloves and frequently change them throughout their shifts;
Additionally, many locations will have new modified hours. On The Border has more 150 restaurants in 31 states and Asia.