Facing a redux project? Ed Doyle, president of RealFood Consulting in Boston says every project is different but there are pros and cons to consider before deciding whether to remain open and operating for the duration.
Pros of Staying Open
- Maintains money flow
- Maintains connection to the customer
- Minimizes the financial impact on staff
Cons of Staying Open
- Impacts consistency
- Code implications, such as fire egress, handicapped access
- Can be messy and difficult on every level
- Can increase costs due to off-hours crew scheduling needs
- Extends the length of the project
Doyle suggests evaluating every project decision as to whether to stay open or close with the following goals in mind:
- Maximize operational efficiencies
- Improve customer service
- Minimize the negative impact on customers
- Reinvigorate the brand and company culture