Italian-American quick-serve chain Fazoli's has launched a "Drive Under 5" campaign to boost speed of service at the drive-thru.
The new "Drive Under 5" initiative combines streamlined, easier to read menu boards, new packaging and designated parking with procedures to triple-check every order for accuracy with the goal of delivering orders to guests within five minutes or less.
Restaurant updates include more headsets and new scripting to enhance communications between guests and staff, updated menu boards with a simplified layout, and optimized drive-thru procedures. New packaging with clear lids will aid in order accuracy, while designated parking spots for guests' orders needing a little extra time will keep the drive-thru line moving.
New queuing line messaging emphasizes Fazoli's "freshly-made to order" entrees. Speed monitors also will keep staff apprised of guest wait times and encourage friendly competition between shift employees.
Drive-thrus have been part of the 220-unit, corporate and franchised concept for more than 20 years. More than 90 percent of the brand's restaurants have them, and they account for over one-third of system sales.