Fast Food Beats Fine Dining for the First Time in Satisfaction Index

Customer satisfaction with full-service restaurants is down 3.7 percent to a score of 78 (on a 100-point scale) in a new report from the American Customer Satisfaction Index (ACSI). This is the lowest score in more than 10 years – and the first time that full-service restaurants have been beaten by the fast-food category.

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Russo’s Restaurants Debuts Fast-Casual Italian Concept

Russo’s Restaurants, the corporate parent of Russo’s New York Pizzeria and Russo’s Coal-Fired Kitchen, debuted a new fast-casual concept in Houston.

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Saladworks Pushing Remodels and Technology Integration

With a 100 units and 30 years behind it, fast-casual chain Saladworks has been gearing up for growth.

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Fast-Casual Growth Slows

Fast-casual chains grew sales a cumulative 8.4 percent in 2016, to a total of $40.4 billion, according to Technomic, Inc.’s new Top 250 Fast-Casual Chain Restaurant Report.

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Buffalo Wild Wings Pilots B-Dubs Express

Buffalo Wild Wings, Inc. will pilot two new small-format locations in the Minneapolis metro market this summer.

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bite-sized buzz for June

A roundup of interesting bits of news that came across the editor’s desk, including a bunch of mergers and acquisitions, development deals, Panera’s tech push pays off, and more.

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